Product Replacement
A
consultant recently had a product replacement order on hold.
The reason was the product (eye shadow --- dark purple "Iris")
had a day code of
1996!!
It had been returned by a really good customer that had been
with her a long time. She exchanged it thinking, well it's just
an eye shadow! The price on eye shadow of that age was
$4.50!!
(hint: keep a copy of
EVERY Look Book and
EVERY order form just for
these purposes or
you can call the company --
they can tell you how much the product was --
1-800-272-9333)
The Company called to make
SURE that the customer was exchanging something she had
bought from the consultant. As you are aware, there are
TONS of MK on EBay,
garage sales and flea markets.
TELL YOUR CUSTOMERS—If
they buy on E-bay, a garage sale or flea market that
THE PRODUCTS ARE NOT GUARANTEED
by anyone--you nor the MK Company!!!
WHY: because they did not
by it under the terms of the Company's regular business which is
right on the back of a consultant agreement (meaning it did not
come from a party, facial, a re-order etc. from a consultant
that is doing business in the right way). Once a consultant, or
person who is not a consultant, sells
"out of bounds" the
guarantee is voided
because the person selling the product went outside Company
guidelines!!!
The
Company does not want YOU to exchange ANY product that YOU did
not sell!! Refer
her back to the Company by giving the customer service number
1-800-627-9529 or
(1-800-MARYKAY).
It is on the back of the customer’s copy of the sales ticket.
If she got it from another consultant, refer her back to that
consultant. If that consultant is no longer in business, refer
her to the Company
(1-800-MARYKAY).
If she got it on EBay, at
a garage sale, flea market, or a "going out of business sale”--NEVER
exchange it, refer her back to the Company
(1-800-MARYKAY).
If you are wondering WHY
products would be sold on E-bay—even sometimes below cost,
reasons are:
1. Most likely the E-bay products are
STOLEN PRODUCT!!! Yes,
thieves steal UPS boxes off porches and from garages. Some even
WAIT for the UPS truck to
stop at Suzy Q's house, knowing she is at work, because they
have cased her home, and they
KNOW that MK boxes have lots of
$$$ in them.
2. Some of the items on EBay are from terminated consultants
selling their products to get out of business, but how do you
know that the product has been protected from getting too old,
hot, cold or contaminated??
Now when a person wants to exchange something and you
KNOW you did not sell it
to her, tell her you would love to, but you can not exchange
anything that she did not buy from you and to call
1-800-627-9529 (1-800-MARYKAY).
